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These terms set out what b994 expects from you and what you can expect from us — covering account access, wallet transactions, and site use for eligible regions. Access to and use of this platform depends on your local law and the eligible regions we serve.
By opening an account on b994 and using any part of the platform — whether that is placing a wager, depositing through Rocket, Upay or Bank Transfer, or browsing the lobby — you accept these terms in full. If any part of these terms conflicts with your understanding of local law or eligibility in your region, you should not proceed with account registration. We update these terms when our services, payment options or operating conditions change. The version published on this page at the time you use the platform is the version that applies to your account session. We will make reasonable efforts to notify you of significant changes through the account notification area, but checking this page before a session is your responsibility. These terms apply to account holders who access b994 from regions where doing so is permitted under local law. Availability of features — including specific payment rails such as Rocket, Upay and Bank Transfer — may vary depending on your location and the verification status of your account. Nothing in these terms constitutes a guarantee of service availability or payout speed. Where a feature or payment method is not available to your account, the relevant option will be inactive or hidden in your account interface.
Not every part of your b994 experience falls under these terms equally. Understanding the scope helps you know where to look when a question comes up — whether that is an account login issue, a wallet transaction, content you see in the lobby, or a service provided by a third party.
These terms fully govern how you register, log in, verify and manage your b994 account. This includes your account credentials, session behaviour, and any access restrictions applied by our team based on eligibility or verification status.
Deposits and withdrawals made through Rocket, Upay or Bank Transfer are subject to these terms alongside any transaction limits or verification steps shown in your account wallet screen at the time of the transaction.
Game titles, odds, lobby displays and promotional notices are part of the platform we operate. These terms apply to how you interact with that content, though specific game mechanics are governed by individual title rules displayed in the game window.
Payment processors, game studios such as Spadegaming, CQ9, Joker, Microgaming and Habanero, and any external link you follow from this site operate under their own terms. We are not responsible for those third-party terms or the experiences they provide.
These terms are not one-sided. You have specific practical actions available to you at any point during your account relationship with b994. Knowing what those are — and where to find the relevant screens — saves time if a question or dispute comes up. You can review your full transaction history at any time through the account wallet section. Every deposit and withdrawal made via Rocket, Upay or Bank Transfer is logged with a timestamp and status. If you spot an entry that looks wrong, raise it with our support team directly through the contact route in your account settings rather than waiting for a statement cycle. Account details such as your registered mobile number or linked wallet can be updated by following the verification steps shown in the account profile page. We may ask you to re-confirm identity before applying changes. If you have a question about how a specific term applies to your account, submit it through the published support route and we will respond with the applicable policy reference.
Open the wallet section of your account to see a full log of deposits and withdrawals, including Rocket, Upay and Bank Transfer entries, with timestamps and status for each.
Update your registered mobile number or linked wallet by following the verification steps on the account profile page. Identity confirmation may be required before changes take effect.
If a specific term is unclear, submit your question through the support contact route in your account. Reference the section you are asking about so we can respond with the exact applicable policy text.
For access issues, locked accounts or disputes over a transaction, contact our support team through the route published in the site footer or your account help section. Do not share account credentials in any message.
If a section of these terms raises a question or you need to resolve something related to your account, these are the published contact routes available on b994. We do not publish operating hours we cannot stand behind, so check the contact page for current availability.
Open the chat icon visible on the site to send a message directly. Reference your account ID and the specific term or transaction you are asking about so the conversation moves faster.
Send a written query to the support email address listed in the site footer. Include your registered mobile number and a clear description of the policy question or account issue.
Log in and open the help section inside your account dashboard. From there you can access policy documents, submitted queries and the status of any open support requests.
Holding up our end of these terms means being clear about how we store data, manage your account security and handle requests for changes. These are the practical commitments that sit behind the policy text.
We store information — including the mobile numbers and wallet references used for Rocket, Upay and Bank Transfer transactions — only as long as needed to operate your account and meet the record-keeping obligations applicable to our service regions.
Cookies are used to keep your session active across browser tabs and to remember your account preferences. You can manage cookie settings through your browser. Blocking session cookies will affect your ability to stay logged in across the platform.
We apply verification checks when you log in from a new device or request a change to core account details. If we detect an unusual session pattern, we may hold account access and ask you to re-confirm through the published support route before restoring it.
If you believe we have applied a term incorrectly or want to request a correction to your account record, contact our support team with the relevant detail. We will review it against the version of the terms active at the time of the event in question.
These are the questions we hear most often about how the b994 terms & conditions work in practice — covering eligibility, wallet rules, data, account changes and what happens when terms are updated.
Access and eligibility depend on your local law and the regions we serve. If you are in an eligible region, these terms apply to your account from the moment you register. Check current eligibility in the account registration flow or contact support if you are unsure.
The version of these terms published on this page at the time of your session is the version that applies. We aim to notify you of significant changes through your account notification area, but reviewing this page before a session keeps you up to date with the current version.
Yes. All wallet transactions on b994 — including deposits and withdrawals via Rocket, Upay and Bank Transfer — fall under these terms. Transaction limits and verification steps shown at the wallet screen at the time of the transaction also form part of the applicable conditions.
Open the account profile page and follow the verification steps shown there to update your registered mobile number or wallet reference. If the update requires identity confirmation, the steps will be shown on screen. Contact support if you get stuck at any point.
Reach our support team through live chat or the email address in the site footer. Explain which term you are questioning and include your account ID. We will review the applicable version of the terms and respond with the relevant policy reference and our position.
We retain account data — including transaction records for Rocket, Upay and Bank Transfer activity — for as long as needed to operate your account and meet applicable record-keeping obligations. If you close your account, contact support to ask about the data retention period that applies to your record.