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Your b994 account wallet connects to Rocket, Upay and Bank Transfer so you can move funds without leaving the deposit screen. Every step — from adding a balance to requesting a withdrawal — is handled inside your signed-in account area, where the fields and limits shown apply to your region and account status.
Opening the deposit screen is the first move after you log in. Your account shows the payment options configured for your region — Rocket, Upay and Bank Transfer appear in the method row, and each one follows its own wallet or bank flow. Select the method that matches the wallet on your phone. Enter the amount within the limits shown on that screen and confirm.
Tap the account icon after signing in, then select Deposit. The payment method row loads with the options available to your account.
Pick the method that matches your wallet or bank account. The screen switches to that method's input fields — follow what is shown there.
Type in the amount within the range displayed on screen. Review the summary, then confirm. Do not close the screen until the confirmation message appears.
After the payment clears on the wallet or bank side, your account balance updates. Check the transaction history tab to see the credited entry.
Withdrawal requests start from the same account area as deposits — open the cashier section and select Withdraw. The method list shows the options tied to your account; in most cases this means the wallet or bank account you used to deposit. We ask you to use the same payment detail you deposited with because it keeps the transaction trail consistent and makes account verification straightforward. Enter the amount you want to withdraw. The screen will display any conditions or checks that apply — follow those instructions exactly as shown.
Sign in, head to the cashier, and tap Withdraw. The screen shows the methods available for your account at that moment.
Choose Rocket, Upay or Bank Transfer. The form asks for the wallet number or bank detail linked to your account — confirm this matches.
Type the amount within the displayed range. If the screen prompts an identity or wallet ownership step, complete it before submitting.
After submission, the withdrawal appears in your transaction history with a status label. Check there for updates before contacting support.
Your account area includes a verification section that lists the checks we need before withdrawals are processed at full capacity. We do not publish a fixed document list here because the fields displayed depend on your account activity and the payment method you have used — the account panel shows exactly what applies to you. Follow only the prompts inside your signed-in profile.
Navigate to your account profile and look for the verification or account status section. All pending checks are listed there with their current status.
Each check shows specific instructions. Do not skip a step or submit outside the panel — only the in-account route is accepted for verification submissions.
Wallet ownership checks tie your Rocket, Upay or Bank Transfer detail to your account. Complete the step exactly as the screen describes it.
Once you submit, the panel updates the check status. If a step stays pending after a reasonable wait, contact support from the help section in your account.
Your deposit and withdrawal screen on b994 shows the payment rails configured for Bangladesh accounts. Rocket, Upay and Bank Transfer are the verified routes — each one appears in the method row when you open the cashier. Select the method that matches your wallet or bank, and the form loads the fields specific to that route.
Mobile wallet route for deposits and withdrawals. Select Rocket in the cashier and follow the wallet number and confirmation fields shown.
Upay connects your account wallet directly. Choose it from the method row and complete the amount and reference fields as displayed.
Direct bank channel for moving larger amounts. The screen shows the bank detail and reference you need to complete the transfer correctly.
Every deposit and withdrawal on b994 generates a reference that appears in both your account transaction history and your Rocket, Upay or Bank Transfer statement. Keeping these matched is the fastest way to resolve any discrepancy without waiting for support. Open your account history tab after any transaction and note the reference number shown — then check the corresponding entry on your wallet app. The status labels in the account history tell you where a transaction stands: pending, processed or cancelled.
Every transaction on b994 carries a unique reference. Note it at the point of deposit or withdrawal — you will need it if the status does not update as expected.
Account history shows pending, processed or cancelled. Pending means the payment rail has not confirmed yet; processed means your balance or payout has moved.
Open your Rocket, Upay or Bank Transfer app and find the matching entry. The date, amount and reference should correspond to what appears in your b994 history.
Store the confirmation screen from your wallet app until the account history reflects the final status. This evidence is what support needs if a discrepancy arises.
Keeping your account and payment details secure is a shared responsibility. A few straightforward checks on your side significantly reduce the risk of account issues. Always confirm you are on the b994 domain before entering your login credentials or payment information — the address bar is the first thing to verify. Wallet ownership confirmation, which the account panel may request, exists so that withdrawals only go to the account you control.
Check that the address bar shows b994 before you enter any credentials. Phishing pages copy the look of a site but cannot replicate the correct domain — a quick check protects your account and wallet details.
When the account panel asks you to confirm a wallet, it is checking that your Rocket, Upay or Bank Transfer detail belongs to you. Complete this step through the in-account route only — not via a link in any external message.
Your b994 login and your mobile wallet PIN or password are separate credentials — both matter. Do not share either with a third party, and do not use the same password across multiple accounts or services.
If a transaction looks wrong or your account status is unclear, open the help section inside your signed-in account and raise it there. That route connects to the team with access to your account record.
These are the questions we hear most often about deposits, withdrawals and account checks. If your question is not covered here, the support route inside your signed-in account is the right place to raise it directly with the team.
Rocket, Upay and Bank Transfer are the verified deposit routes for Bangladesh accounts. Open the cashier after signing in and the method row shows what is active for your account. Only methods displayed there are available to you at that time.
We do not publish a fixed minimum here because the figure depends on your payment method and account tier. The deposit screen shows the applicable range when you select a method — check that screen for the current limits tied to your account.
Pending status means the request is in the processing queue. Processing time depends on the payment rail and your account verification status. Check your account history tab for status updates, and if it stays pending beyond a reasonable period, contact support with your transaction reference.
We generally ask you to withdraw to the same wallet or bank account used for the deposit. This keeps the transaction trail consistent and helps complete any wallet ownership checks. Your account panel will show if a different method is available for your account.
First, check your wallet or bank statement to confirm the payment cleared on that side. Then open your b994 account history and look for the transaction reference. If the balance has not updated after a clear wallet confirmation, contact support with the reference number and wallet confirmation screenshot.
The verification panel inside your account lists only the checks that apply to your specific account activity. Follow the fields shown there — do not send documents through any outside channel. Completing displayed checks removes holds on withdrawal requests and keeps your account active.