App / Casino
Every question we get asked regularly — about logging in, making a deposit with Rocket or Upay, finding your wallet balance, or switching between mobile and desktop — is answered here on b994. No scrolling through unrelated pages; just direct answers to what you actually need.
This FAQ page covers the situations that come up most often during a first session and for returning accounts. Before you open a support chat, check here — the answer you need is likely already written out.
Four structural facts that frame what you can access once your account is open. These reflect the categories and routes built into the platform — not estimates or projections. Check your account settings and lobby tabs to confirm what is available in your eligible region.
3
5
2
1
If the FAQ section below does not cover your situation, there are support routes accessible from inside your account. Each route is visible once you are logged in — look for the help or contact option in your account menu. We do not publish external contact details here; everything is routed through the account panel to keep your session secure and your query linked to your account record.
Access live chat from the help icon in your account menu. This is the fastest route for deposit questions, including Rocket or Upay reference issues. The chat window is visible once you are signed in and your session is active.
The help centre is accessible from your account dashboard. It covers wallet, login and lobby questions with step-by-step account paths. Check here first for Bank Transfer details, wallet balance queries and navigation questions before opening a direct chat.
Email support is listed in the contact section of your account settings. Use it for non-urgent queries — account verification, transaction history requests, or anything that needs a written record. Response times vary; check the account panel for the published address.
These answers are written by the b994 team based on how the platform is actually configured. We do not copy from generic templates. When a payment flow or account step changes, this page is updated to reflect it. Every answer here is tied to a real route you can verify in your own account or wallet app.
Every FAQ answer here comes from the team that configures the account flows, not from a third-party content service. When the deposit screen changes or a new wallet step is added, we update the answer to match what you actually see when you log in.
Each answer points to a specific account location — wallet tab, account menu, deposit screen, lobby nav bar. If we say the Rocket reference appears in your transaction history, that is the real location. We do not describe paths that do not exist in the platform.
Account flows and payment steps change over time. This FAQ is reviewed whenever a significant update happens. If you notice an answer that does not match what you see in your account, use the live chat route to flag it — we take that feedback seriously.
Some features and payment options shown here are subject to your local law and eligible region. We note this clearly throughout. If a step described here is not visible in your account, check the eligibility notice in your account settings before contacting support.
Not every question needs a support ticket. This comparison helps you decide where to go first — saving time for both you and the support team. Most account and payment questions are answered here. Live chat is for account-specific situations where we need to see your transaction record.
Use this FAQ page. The Rocket, Upay, and Bank Transfer deposit steps are described in detail below. If you follow those steps and the deposit still does not reflect, then open live chat with your reference number ready.
Start with the FAQ section on account access below. It covers the email login flow, session continuation on mobile, and what to do if your session drops. For a locked account, live chat or email support is the correct route.
Use this FAQ page. We describe how the lobby is arranged — including the game-cover navigation and category tabs for slots, live tables, and sports. If a game title you expect is missing, support can check your account's region eligibility.
Check your transaction history in the account wallet tab first — the FAQ explains how to read it. If the balance shown does not match your deposit confirmation from Rocket or Upay, contact support with both reference numbers and they can investigate.
The account experience is built around four visible elements that become clear the moment you open the lobby on your phone. These are not abstract brand promises — they are the actual things you see, tap, and interact with from the first screen to the first game load.
The lobby opens with large game cover images arranged in a swipe rail. You can move through titles from Spadegaming, CQ9, Joker, Microgaming, and Habanero without losing your place. The rail is built for mobile thumbs, not mouse clicks.
Your wallet balance is always visible in the account header. Tapping it opens the deposit screen where Rocket, Upay, and Bank Transfer are listed. You do not need to navigate away from the lobby to check your balance or start a deposit.
The sportsbook tab sits alongside the casino lobby. Cricket — including IPL and BPL markets — is the headline sports category, accessible from the same navigation bar as the slots and live tables. No separate login or account needed.
Log in on your phone browser, then pick up the same session on desktop without starting over. Your account state, wallet balance, and lobby position carry across. This is especially useful if you start a session on mobile and want to switch to a larger screen.
These are the questions that come up most often from accounts in Bangladesh — covering login, deposits, lobby navigation, wallet checks, and what to do when something does not behave as expected. Read through before opening a support chat; most situations are covered here.
Open the wallet tab from your account header and select Rocket from the deposit screen. Enter the amount, follow the Rocket payment steps shown on screen, and note the reference number. That reference appears in your b994 transaction history once the deposit is confirmed. If it does not appear within the window shown, contact live chat with the Rocket reference.
Yes. Your account wallet supports multiple payment methods. Rocket, Upay, and Bank Transfer are all listed on the deposit screen. You can use whichever is available to you — there is no requirement to commit to a single method. Each transaction is recorded separately in your wallet history, so you can track which method you used for each deposit.
Check your transaction history in the wallet tab first. If the deposit is not listed there, confirm the reference number from your Rocket or Upay app. A payment confirmation in your wallet app does not always mean the transfer has been matched to your b994 account yet.
Log in to b994 using the same account credentials on your desktop browser. Your wallet balance and account state carry over automatically — you do not need to make a new deposit or re-verify. The lobby will open at the same access level you had on mobile. This works in both directions, so switching from desktop back to mobile browser follows the same process.
The sportsbook tab is in the main navigation bar at the bottom of the screen on mobile, or across the top on desktop. Cricket is the headline category inside the sportsbook. IPL and BPL matches appear there when markets are open. The same account and wallet you use for casino games applies to sports — no separate account is needed. Availability depends on your local law and eligible region.
The lobby carries titles from Spadegaming, CQ9, Joker, Microgaming, and Habanero. These studios supply slot titles, live dealer tables, and table games. You can browse by studio using the filter option in the lobby. RTP information is shown only where the individual game or studio exposes it — we do not publish figures that are not provided by the game itself.